Call-A-Way Tow Trouble

The fairly common practice of tow trucks driving through parking lots looking for vehicles to haul off is getting another look.

When you live on a fixed income several hundred dollars is a lot of money.

It's money a Little Rock man still hopes to get back.

In mid-January we introduced you to Robert Rooke, a tenant of Warren House apartments off Reservoir Road.

In early December Rooke's minivan was towed by Call-A-Way Wrecker Service.

They say he was illegally parked, he says he wasn't.

But even if he was, we have discovered problems with the tow.

First of all, a contract between Call-A-Way and Warren House gives the wrecker service the right to tow vehicles. But state law doesn't allow wrecker companies to police just parking lots. Each tow must be requested or authorized.

That didn't happen.

No where on the consent or information form relating to Rooke's tow is the necessary signature of a property owner or manager.

Another problemCall-A-Way wasn't licensed to do business in Little Rock last year when the tow occurred.

You can have a business license from a neighboring city, but Call-A-Way didn't have that either.

It wasn't until January 24th that Call-A-Way got a North Little Rock business license.

Mr. Rooke is recovering from a cancer-related surgery and was not able to visit with us today.

His apartment complex is owned by Warren Properties in Haltom City, Texas.

We didn't talk to them either. Not because they're sick. Because they aren't returning our calls.

Air date: February 4th, 2013