Salon says No to Toes

The toenails of a Hot Springs woman remain unpainted tonight after she was refused service at her usual nail salon.

Some will consider her situation a case of discrimination but others will see as a responsible business practice.

However you view things, the desires of a customer and the rights of a business owner are definitely clashing in Garland County.

Rachel Bascue went to the Walmart along Central avenue in Hot Springs this week to visit Regal Nails and get a pedicure.

"I walked in and I asked him if I could get a pedicure and he just looked at me and he said no," recalls Bascue. "No. I said what do you mean no? He said too big. You too big for chair."

Shop owner John Huynh didn't want to do an on camera interview, but explained that he refused service for the safety of the customer and to protect his investment.

The chairs in his shop cost thousands of dollars and have a manufacturer's weight limit of 250 pounds.

"I'm probably about 50 or so pounds heavier than that," says Bascue. "But that still doesn't give him the right to tell me no when all he had to do was really let me see if I could fit in the chair."

"I find it very rude," says Shannon Kinder, a nail tech at Hawaii Nails, which is right up the street from Regal Nails. "Most salons nowadays have pretty much the same kind of chairs we do. Easy access in and easy access out. There should be no concerns about weight."

"I think that is discriminating," argues Bascue. "And it is embarrassing the way they did it. They didn't even pull me aside and tell me hey...I don't think you can fit in the chair. They just said no."

If Rachel and her mother, who was also refused service because of her weight, still want to get a pedicure...there is a place they can go.

"They would absolutely be welcome," says Kinder. "Absolutely."

Some salons carry special insurance, buy special chairs or add a surcharge to the bills of obese customers rather than refuse a customer service because of his or her weight.

Air date: June 27th, 2013