Thousands without power in Garland County

LITTLE ROCK (KATV) - With the state underthe grips of some seriously cold arctic air, thousand of Arkansans are withoutpower. Hot Springs Village had the most outages, with more than 5,000 customersaffected at one time.

When itis this cold out we turn our heaters up and other electrical units to keepwarm, but Entergy Arkansas says the surge can be too much for a substation.

It was a very cold start to the morning.At about 6:30 am, just over 5,000 Hot Springs Village residents lost power andseveral hundred more outages were reported in other counties.

Sally Graham with Entergy Arkansas says itis just like when a substation trips because of the extreme electrical usage inthe summer.

Linemen have been working for hours atthe Hot Springs Village substation. When the voltage level settles, they canrestore customers in groups to make sure they remain below the trip point. Itbecomes more difficult as they finish because the whole process can start overagain with power outages.

Graham says you can do your part tohelp, "We understand going without power during an extreme cold day is verydifficult. We always say throughout the year to keep your level during thewinter time at 68 degrees because each degree above that increases how muchmoney you pay for your power."

Kids were picked up by bus only toreturn home because the outage.

Graham says remember linemen are workingin extreme conditions and it can make the process take longer. "We understand the inconvenience and ask for our customers' patience because it's a delicate process to restore under extreme conditions."

To see the up to the minute outages inthe state, CLICK HERE.