Epic Games gets an epic downgrade

Epic Games is getting an "F" rating from the BBB. (KATV Photo)

Epic Games, the maker of one of the most popular video games in the world, has been given an "F" rating by the Better Business Bureau.

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"People say they pay for something, it shows up on their credit card and then they don't get it,” says Janet Robb with the Arkansas Better Business Bureau. “Or they get unauthorized charges. And the company is simply not responding."

Epic Games now has an "F" rating with the Better Business Bureau.

Over the past three years, 279 complaints have been lodged against the North Carolina company. A whopping 271 of those complaints have been made in the past 12 months.

Most of the complaints involve poor customer service and a lack of response from the company about over-charges and unauthorized charges.

"When you pay for those gaming enhancements and upgrades, don't use a debit card,” Robb says. “That money comes out of your account immediately and you have no recourse if you don't get what you paid for. Don't use a cash card. Same problem."

Robb says use a credit card because you have the option of disputing a charge or refusing to pay if your credit card is overcharged or the card number falls into the wrong hands.

The lack of response from Epic Games has caused the Better Business Bureau to issue a consumer alert concerning the company.

Air date: Jan. 9, 2019

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