False sense of security
LITTLE ROCK (KATV) - Less than a week after getting a new home security system, a Little Rock man's home was burglarized.
He says his new system failed, so he replaced it. But it isn't that easy, which is why Seven-On-Your-Side was called.
Home security systems typically involve lengthy commitments and early cancellation penalties, but those only apply if you sign a contract.
"I didn't sign anything,” says Rodney Murphy. “Nothing at all. Nothing."
And Murphy hasn't paid anything for the system that Alder Security installed in his home over the summer.
That's because he says less than a week after installation, his home was burglarized.
"I didn't receive a signal on my phone,” says Murphy. “Now, if my alarm was set, then my alarm should have went off on my phone."
Murphy called to cancel but got no response.
What he has gotten are bills and now threats of collection proceedings.
He switched to a system offered by X-finity that has cameras and mobile alerts and he is very happy.
But the Alder system control panel remains on the wall of his bedroom - powered up but useless.
In April, Attorney General Leslie Rutledge filed a lawsuit against the Utah-based Alder Holdings.
The suit alleges that Alder Security's door-to-door sales representatives prey on elderly Arkansans, applying high pressure sales tactics, sometimes misrepresenting the company they work for and even forging homeowner's signatures on contracts.
"That's what I'm believing they did,” says Murphy. “And me, being in my wheelchair, I'm believing they're taking advantage of a lot of disability people, too."
We reached out to Alder Security about Mr. Murphy's situation and we're waiting to hear back.
The Attorney General's office is hopeful its lawsuit against Alder Security will be resolved early next year.
Air date: December 19th, 2018