Arkansas Children's Hospital warns patients of potential privacy incident

The hospital says the incident occurred from November 7, 2016, through February 6, 2018.(KATV Photo)

Arkansas Children's Hospital is notifying patients as a former employee is being investigated for misuse of information for personal gain while they were employed from November 7, 2016 to February 6, 2018.

Law enforcement notified the hospital of the investigation on May 9 and the hospital says it informed families once a communication hold by investigators was lifted.

According to the hospital, an audit was completed on all accounts that were viewed by the employee. The investigation could not confirm whether the employee, who has since been terminated, accessed the information for business purposes.

The hospital has put in measures to help families protect their patient's privacy. Families whose information was affected will receive complimentary credit monitoring and identity protection services with Experian. Affected families are also encouraged to review the Explanation of Benefits given by their health insurer. If charges appear for services they did not receive, families should contact the insurer immediately.

Those with questions on the incident can call 1-855-880-9242, Monday through Friday, between 9 a.m. and 9 p.m.

“We were deeply troubled to learn about the alleged actions of this individual, which do not reflect the hospital’s values in any way,” said Erin Parker, Vice President of Compliance for Arkansas Children’s. “As the champions for children in our community, we hold ourselves to the highest standards of behavior, and that includes treating patients, families, and each other with dignity and respect at all times.”

ACH has been working with authorities during the investigation and is taking steps to help prevent the incident from happening again, including implementing additional hiring controls and retraining employees on policies regarding patient information.

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